Product Guides¶

Practical guides to help you get the most out of Getscreen.me. Learn how to use remote desktop features, configure access, manage devices, and organize remote support workflows step by step.

February 10, 2026
in Product Guides

When Remote Access Becomes Teamwork: Team Settings in Getscreen.me

When remote access grows from a single technician to a full support team, consistency becomes critical. Team Settings in Getscreen.me allow administrators to define device behavior, session policies, and security rules once and apply them across the entire team environment.

February 3, 2026
in Product Guides

Session Video Recording Feature: Review Activity Anytime

Video session recording in Getscreen.me allows teams to capture remote desktop sessions directly inside the platform. Recordings help review what happened during support sessions, train technicians, and maintain transparency in remote access workflows.

January 23, 2026
in Product Guides

Introducing Dark Mode in Getscreen.me: Work Smarter, Not Harder

Getscreen.me now includes Dark Mode, making remote access sessions more comfortable during long work hours. The new interface option reduces eye strain, improves focus in low-light environments, and helps technicians work more efficiently when managing remote desktop sessions.

August 28, 2025
in Product Guides

File Manager Mode: How to Transfer Files Securely Between Devices

File Manager Mode in Getscreen.me allows users to transfer files securely between local and remote devices directly during a remote desktop session. With a dual-pane interface and encrypted connections, technicians can upload, download, and manage files quickly without relying on email or third-party tools.

August 20, 2025
in Product Guides

Is Wake-on-LAN (WoL) Still Essential and Safe for IT Administration?

Wake-on-LAN (WoL) allows IT teams to power on computers remotely without physical access. In Getscreen.me, administrators can trigger wake-up signals directly from the dashboard, making it easier to run maintenance, updates, or troubleshooting sessions outside working hours

August 18, 2025
in Product Guides, Industry Landscape

How to Reset a Remote Desktop with Ctrl + Alt + Del

Sometimes remote computers freeze or require secure system actions. Sending Ctrl + Alt + Del remotely allows technicians to unlock systems, restart sessions, or open Windows security options during remote desktop connections.

August 12, 2025
in Product Guides

Training Remote Teams? Here's How to Keep It Simple

Training distributed teams can be challenging without direct interaction. Remote desktop tools allow trainers to demonstrate workflows, guide users step-by-step, and provide real-time support during onboarding or technical training.

March 27, 2025
in Product Guides, Industry Landscape

Supercharge Remote Connections: Integrating Getscreen.me with Remote Desktop Manager

Integrating Getscreen.me with Remote Desktop Manager helps IT teams manage multiple remote connections from a single workspace. The integration simplifies credential management, device access, and remote support operations for administrators working with complex infrastructures.

October 14, 2024
in Product Guides

Branding Your Remote Support: From First Click to Last Impression

Branding remote support tools helps companies deliver a consistent and professional customer experience. With customizable remote desktop interfaces, companies can apply their own logos, domains, and design elements to remote support sessions.