Features Of Remote Support For Foreign Customers

Remote desktop is a tool that allows users to access data and programs on a remote computer, usually from another device, which may be located on the other side of the planet. Remote support is a type of service that provides technical assistance to clients who are not physically present in the company or live abroad. Such customers can get help from the company’s IT support team through phone call or text chat. 

Tech support for foreigners is an interesting way to make someone feel at home. But, it’s not always possible to have one person with you all the time who can help you with your problems in your native language. This problem can be solved by using remote support services.

Issues Of Remote Computer Support 

The problem of remote desktop support to foreigners is often faced by system administrators in large corporations that have clients all over the world. For example, an administrator from Canada may connect to a user from India or China and the latter may not always know English, and the symbols on its interface are incomprehensible to the remote technician. And solving this problem may take considerable time. Let’s share with you a few tips on how to optimize remote assistance for foreign clients and make it effective.

In addition, remote support for users who are hundreds of kilometers away from you may directly depend on the quality of your Internet connection and possible blockages, and this too should be taken into account. Therefore, it is important to consider all of these nuances when choosing a suitable program for remote access.

Auto-Translation During Remote Access Support

If you often provide quick assist to foreign users, we recommend choosing software that provides remote support translation. For example Getscreen.me detects language automatically during a remote session and you do not have to use additional tools for translation, such as Google Translate. It’s enough to enable the auto-translation feature on the connection panel and put your cursor on the desired word and you’ll get the translation in the language you’ve chosen.

This is especially convenient for those specialists who provide Windows remote assistance because system notifications in this OS cannot be copied and pasted into the translator. This is how you will see the foreign text and its automatic translation online:

This is why it is important to have the ability to instantly auto-translate during a remote session — this way you save time for yourself and your client!