Remote desktop software is a unique technology that allows connecting from one device to another via the Internet. The person who uses remote access to the computer sees everything you see on their monitor. Thus he can access any program, item and set on your computer. In order to connect remotely to a PC you must first have the remote access software installed.
Most often, remote access is used by technicians in companies to assist their employees remotely. It is particularly common for such specialists to use the quick support function to get in touch with a client on a one-off basis and provide all the help they need.
How To Set Up Quick Support
Remote desktop connections are also used by ordinary users to connect to the computers of their friends or parents who are not very tech-savvy. For example, if you need help remotely setting up a program or cleaning a computer from viruses, you can use remote access with unattended fast support.
If you haven’t already installed one — check out the basic features of remote access software Almost all of them have the ability to provide quick support. For instance, Windows system has quick support, and a similar SOS function is built into some remote assistants. Some services offer to download quick support.
Getscreen Quick Support
Let us tell you how quick support can be useful in helping support staff and friends, using the remote desktop Getscreen. To start the remote connection, all you have to do is press a button and invite the client.
Then you can send the user a simple link to their email or social media account, or give them a numerical code to enter on the connection page. As soon as the user clicks on the link – you will be connected to their remote computer and can give them all the help they need.
You can also provide quick support for Android. During a remote session, the operator and client can chat or speak to each other to find out more quickly what help is needed. When the session is over, the user can terminate the session themselves and they will be assured that no one else will connect to their computer without their knowledge.