How Milvus Elevates IT Support with Getscreen.me
Milvus , a top-tier SaaS platform in Brazil, specializes in solutions for Managed Service Providers (MSPs), embedded Getscreen.me into their IT support platform — delivering faster, more stable remote access to their clients while saving valuable development resources.
About MILVUS
Milvus is an intelligent IT management platform designed to streamline operations for IT service providers and internal IT departments.
Established in 2016, Milvus offers a comprehensive suite of tools that integrate service desk operations, asset management, remote support, and project coordination into a unified system.
The Challenge
As a fast-growing Brazilian SaaS platform serving MSPs, MILVUS had built their own remote access tool to provide IT support across a wide range of client infrastructures. While it served them in the early years, the custom solution lacked long-term scalability, demanded heavy development resources, and posed limitations in stability and feature expansion.
They needed a reliable, cloud-based remote access system that could be seamlessly integrated into their platform — without compromising on performance or user experience.
The Solution
In 2022, MILVUS made a strategic decision to adopt Getscreen.me as their remote access engine.
Instead of reinventing the wheel, MILVUS embedded Getscreen.me directly into their SaaS tool — providing their clients with fast, stable, and feature-rich remote desktop access to end-user devices.
This integration allowed:
- MSPs using MILVUS to launch remote support sessions instantly
- End-users to grant secure, browser-based access with no complicated setup
- The MILVUS team to eliminate the burden of maintaining a proprietary remote solution
“With Getscreen.me, we've gained agility and stability in remote access, along with access to new features that we didn't have before. This has freed us up to focus on our core functionalities, as we now have a complete and stable remote access solution.”
Cassiano de Oliveira
CTO and Development Coordinator
CTO and Development Coordinator
The Results
With Getscreen.me, MILVUS delivers stable, browser-based remote sessions in seconds—no setup needed. The integration supports both internal teams and MSP clients, while freeing their developers to focus on core product innovation.
✔ Faster, more reliable sessions with massive scalability across 150K+ devices
✔ Streamlined internal support for MILVUS’s 50-person team handling device troubleshooting
✔ Reduced dev workload, enabling stronger product focus and higher client satisfaction
Why It Matters
Brazil is a rapidly growing tech market, and MILVUS stands out as a top-tier solution for IT professionals. By partnering with Getscreen.me, they’re able to deliver modern, stable, and scalable remote access — and bring even more value to the MSPs they serve.
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