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Getscreen.me Improvement Ideas Hub: Help Us Make Remote Access Better

The Getscreen.me Improvement Ideas Hub gives users a dedicated space to share suggestions and help shape the product's development. Anyone can sign in with an email address, set up a profile, and manage notification preferences. Search, sorting, and filters make it easy to explore existing ideas and avoid duplicate requests. Users can vote for suggestions, comment on discussions, and follow ideas to receive updates. Each request has a status that helps users track its progress and see which improvements have been completed. The Getscreen.me team reviews feedback and uses it to better understand customer needs. Visit the Improvement Ideas Hub to share your ideas and help make remote access better.

How the Getscreen.me Access Rights System Helps IT Teams Manage Remote Support

The Getscreen.me Access Rights System helps IT teams manage who can connect to remote devices and which actions they can perform. Team Access lets administrators assign permissions to individual technicians or departments and organize devices into groups. Public Access enables external operators to connect using password protection or email-based one-time codes. One-Time Access provides temporary links for single-session troubleshooting without requiring permanent access. Cross-Team Access supports collaboration between separate Getscreen.me teams. With predefined and custom roles, administrators can control access to tools such as Screen Control, File Manager, and Terminal Mode. These features help IT departments and managed service providers organize remote support, delegate responsibilities, and adapt permissions to changing requirements.

S&M Consultoria em TI Is Using Getscreen.me to Expand Remote Support

S&M Consultoria em TI, a Brazilian IT consulting company, is using Getscreen.me to expand the remote support component of its technical services. The company provides IT infrastructure, technical support, cybersecurity, networking, VPN, firewall, and monitoring services for different client environments. Remote access helps technicians troubleshoot issues, perform maintenance, assist users, and support infrastructure without requiring an on-site visit. The company was particularly interested in custom branding and domain capabilities, which help maintain a consistent brand experience and build client trust. After successful testing, S&M Consultoria em TI has started implementing Getscreen.me in controlled client environments. The team is continuing to evaluate different workflows and use cases to determine where remote access can provide the most value. As adoption grows, Getscreen.me is expected to become an integrated part of the company's day-to-day technical support and consulting services.

How Scantec Is Expanding Remote Support for Local Businesses with Getscreen.me

Scantec Informática Lda., a Portugal-based IT solutions provider, is testing Getscreen.me to strengthen remote support for local businesses. The company provides software, infrastructure, cloud, networking, and technical support services. Its team works with customers both remotely and on-site, depending on their technical needs. Getscreen.me gives Scantec another way to access client devices, troubleshoot issues, assist users, and perform maintenance without an on-site visit when physical access is not required. The company is currently evaluating how the platform fits into its existing support workflows. As the team gains more experience, Scantec will determine which support scenarios can benefit most from remote access.

Why People Look for a TeamViewer Alternative

Companies consider switching from TeamViewer for several reasons, including subscription costs, concurrent connection limits, licensing requirements, and customer connection workflows. Before choosing an alternative, teams should review how many technicians and devices they need to support and how many simultaneous sessions they require. Customer experience is also important, especially for one-time support sessions and users who are not familiar with remote access software. Browser-based access, unattended connections, administration, security, integrations, and total cost should also be part of the comparison. The article uses a three-technician, 100-device example to compare a TeamViewer configuration with Getscreen.me. It also explains how to test an alternative through a controlled pilot before moving the entire support workflow. Finally, it outlines a staged approach for migrating customers and devices to Getscreen.me.

Getscreen.me Expands Linux Support: Agent Now Works with Wayland

Getscreen.me has expanded its Linux support with Wayland compatibility for its Linux agent. This allows IT teams to remotely support devices running modern Linux desktop environments without changing their established workflows. Technicians can connect to Linux devices, manage files, control screens, use terminal mode, and perform other remote administration tasks. Wayland support also eliminates the need to use different remote access tools depending on the graphical stack used by a Linux device. This is particularly useful for organizations supporting developer workstations, engineering systems, terminals, and other Linux-based infrastructure. By bringing these capabilities together in one platform, Getscreen.me helps IT teams centralize Linux remote support and maintain a consistent workflow. For full remote control, the agent needs to run in daemon mode, while some configurations may require user permission for screen capture.

How a European Gas Station Chain Built a Secure Remote Support Infrastructure with Getscreen.me

A European fuel-station operator with more than 300 locations needed a reliable way to provide remote IT support across a geographically distributed network. Its centralized IT team previously relied on VPNs, remote desktop tools, and assistance from local employees, which became increasingly difficult to manage as the company expanded. The company required a solution that could operate within its own infrastructure while providing centralized control over users, permissions, devices, and remote sessions. It chose Getscreen.me Self-Hosted to keep the remote access environment, configuration, and data under its own administration. The IT team deployed a central server and remote access agents, using direct connections where possible and proxy routing when local network restrictions prevented them. Centralized management, connection history, customizable security settings, and flexible network configuration helped the company build a more consistent support process. As a result, technicians could resolve issues remotely in most cases, reducing response times and unnecessary travel while maintaining control over the company's IT environment.

Why Enterprise Businesses Need Remote Access

Getscreen.me provides enterprise IT teams with a remote access platform designed to manage users, devices, permissions, and infrastructure at scale. Organizations can structure support teams with departments and granular access permissions based on technicians' responsibilities. Cross-platform support allows teams to manage Windows, macOS, and Linux devices from the same environment. Mass deployment helps administrators roll out remote access across large device fleets. Active Directory integration and HTTP API connect Getscreen.me with existing identity systems, internal tools, and automated workflows. For organizations with strict security or infrastructure requirements, the Self-Hosted version provides greater control over data, connections, network architecture, and security settings. Together, these capabilities help enterprises build a scalable and controlled remote support environment that fits their existing IT operations.

How Getscreen.me Helped an Asia-Pacific Online School Streamline Remote IT Support

An Asia-Pacific online school specializing in AI and software education needed to scale its IT support alongside a rapidly growing student base and distributed workforce. With more than 18,000 students and 86 employees across several countries, the school faced increasing demand for technical assistance with both company devices and students’ personal computers. Before Getscreen.me, many student issues required lengthy exchanges of screenshots, troubleshooting instructions, and video calls with screen sharing. The school introduced two remote support workflows: Permanent Access for its own devices and temporary sessions for students who needed one-time assistance. Its six-person IT team now remotely manages around 180 company devices while also supporting students with technical problems in their learning environments.