News, Guides & Real Stories¶

November 21, 2021
in What’s New

Personal Domain for Your Connection Links

Custom domains allow organizations to personalize remote access links used for support sessions. With branded connection URLs, companies can deliver a consistent support experience while strengthening trust and security.

October 21, 2021
in What’s New

Control Android Devices Remotely — Now Out of Beta

Getscreen.me now allows remote control of Android devices outside of beta. Technicians can connect to Android smartphones and tablets to troubleshoot issues, provide support, and manage mobile devices remotely.

August 11, 2021
in What’s New

Stronger Security with Google Authenticator

Two-factor authentication using Google Authenticator adds an additional layer of security to Getscreen.me accounts. This helps protect remote desktop sessions and prevent unauthorized access to remote devices.

June 21, 2021
in What’s New

Team Accounts Are Here: Work Smarter Together

Managing remote access across a growing company just got a whole lot easier. With our new Team Accounts, you can bring all your employees into one workspace while keeping access organized and secure.

April 2, 2021
in What’s New

Quick Support Extension for Google Chrome

The Quick Support Chrome extension makes it easier to start remote support sessions directly from the browser. Users can generate connection links instantly and help clients without installing additional software.

March 14, 2021
in What’s New

Auto Translation of On-Screen Text

Automatic translation of on-screen text helps technicians understand foreign-language interfaces during remote desktop sessions. The feature improves cross-language IT support and troubleshooting for global teams.

December 27, 2020
in What’s New

Connection Recording Is Here

Connection recording allows administrators to capture remote desktop sessions for training, troubleshooting, and security auditing. Recordings provide transparency and help teams review what happened during support sessions.

November 20, 2020
in What’s New

Big Update Roundup: Features Across Connections, Dashboard, Agents, and Integrations

This major Getscreen.me update introduced improvements across several parts of the platform, including smoother remote connections, a redesigned dashboard, enhanced agent formats, and new integrations. Together these changes improve the reliability and flexibility of remote desktop workflows.

September 28, 2020
in What’s New

Integrations Arrive: Telegram Bot and HTTP API

Getscreen.me introduced integrations through a Telegram bot and an HTTP API, allowing developers and administrators to automate workflows, monitor devices, and interact with remote access features programmatically.