S&M Consultoria em TI Is Using Getscreen.me to Expand Remote Support¶
An IT consulting company covers a wide range of technical tasks. They involve network administration, server maintenance, cybersecurity, VPNs, firewalls, and day-to-day technical support. Many of these tasks require technicians to access devices remotely.
S&M Consultoria em TI, a Brazilian IT consulting company, provides services that rely on stable and secure technology infrastructure. The company recently adopted Getscreen.me to integrate the solution into its technical support workflows with 2 technicians and 200 connected devices.
About the Company¶
S&M Consultoria em TI specializes in corporate IT infrastructure, technical support, cybersecurity, networks, VPNs, firewalls, and proactive monitoring. The company supports diverse IT environments and combines remote and on-site assistance. Technicians handle different technical requests depending on specific clients’ needs.
With this range of services, remote access can become useful in many situations. A technician can investigate a workstation issue, assist with software configuration, perform maintenance, or troubleshoot a problem without an on-site visit.
Enhanced Toolkit
The company is using Getscreen.me Enterprise plan featuring 2 technicians to support 200 connected devices.
Key Objectives¶
When an IT consultancy supports multiple businesses, technicians need a reliable way to reach client devices without making every issue an on-site task.
Remote access can shorten the path between a reported problem and prior actions technicians need to take. It can also help teams perform routine maintenance, assist users, and resolve technical issues while working from their own environment.
Security is equally important. IT consultants may work with systems that are essential to their clients' operations, so remote support needs to fit into a controlled access process.
Business Goals
S&M Consultoria em TI was looking for a solution that could become part of this workflow while supporting the company's existing technical services.
Using Getscreen.me for Client Support¶
After successful testing, the company has already started implementing the platform in controlled client environments. The team will continue to expand gradually as it validates and documents the processes for each specific scenario.
Getscreen.me has become a part of the company’s own operational requirements. This involves how technicians use remote access during support requests, maintenance activities, infrastructure management, and other consulting services.
For an IT consultancy, the value of a remote access platform depends on how well it fits into the wider support process. As S&M Consultoria em TI continues using the solution, the company can determine which workflows benefit most from remote access and how the platform should be incorporated into its service model.
“We are at the beginning of our experience with Getscreen.me and we are already satisfied with the flexibility it delivers. We expect remote access to help our team handle more technical tasks remotely and give us another tool for delivering efficient support to our clients.” — Marciel Soares, IT Manager and Owner, S&M Consultoria em TI..
Validation
At this stage, the focus is on validating the platform in day-to-day support work and identifying where remote access can bring the most value.
How Getscreen.me Fits into the Company's Services¶
S&M Consultoria em TI is using Getscreen.me as a remote access layer for several parts of its technical support workflow.
Potential use cases include:
- Remote troubleshooting: accessing a client's device to resolve technical issues and assist users directly.
- Maintenance and configuration: performing routine technical tasks or checking configurations without sending a technician to the customer's location.
- Infrastructure support: supporting work related to servers, networks, VPNs, and other IT environments where remote access to an endpoint is appropriate.
- Security-related assistance: helping identify endpoint issues and perform selected configuration or maintenance tasks as part of broader cybersecurity services.
- Proactive support: using remote access to solve incidents identified through monitoring and take action when appropriate.
Evaluation
The workflows are still being evaluated. S&M Consultoria em TI will use this experience to determine where Getscreen.me can provide the most value across its client support operations.
Looking Ahead¶
For S&M Consultoria em TI, adopting Getscreen.me is part of an ongoing effort to strengthen the technical infrastructure behind its consulting services.
The company has started using the platform with its clients and evaluating how it can support remote technical assistance, infrastructure management, maintenance, and other day-to-day IT operations.
As it continues working with Getscreen.me, the experience will help the company determine how remote access can support an IT consultancy responsible for maintaining and securing multiple customer environments.
“The system is highly intuitive, and the management tools are easy to operate. For S&M, the biggest differentiator has been the custom branding and domain capabilities. It gives our clients full visibility of our brand and provides them with certainty about who is supporting them. This is how we build credibility and trust. Additionally, in cases where a permanent support agent isn't viable, the quick access link via our own domain has proven to be a robust and highly valuable tool.” — Marciel Soares, IT Manager and Owner, S&M Consultoria em TI.